Privacy policy
Privacy Policy
Last updated: Today
This Privacy Policy describes how NØRÉ London collects, uses and protects your personal information when you visit or make a purchase from norelonden.com.
NØRÉ London is the data controller responsible for your personal information. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information we collect
When you visit our website or place an order, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment confirmation details
- Device and browser information
- IP address
- Website activity, such as pages viewed and products added to cart
We only collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer service.
How we use your information and our lawful bases
We may use your information to:
- Process and fulfil your order — necessary to perform our contract with you
- Send order confirmations and shipping updates — necessary to perform our contract with you
- Respond to customer service requests — necessary to perform our contract with you, or our legitimate interest in supporting our customers
- Manage returns, refunds and exchanges — necessary to perform our contract with you and to comply with our legal obligations
- Improve our website and shopping experience — our legitimate interest in running and improving our business
- Detect fraud or security issues — our legitimate interest in protecting our store and our customers
- Send marketing emails — with your consent, or on the basis of our legitimate interest where you are an existing customer and have not opted out
- Comply with legal, accounting and tax obligations — necessary to comply with our legal obligations
Shopify
Our store is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to sell our products and services to you.
Your information may be stored through Shopify's data storage, databases and applications.
Payments
Payments are processed securely through trusted payment providers.
NØRÉ London does not store full card details.
Depending on the payment method you choose, your payment may be processed by providers such as card networks, Apple Pay, Google Pay, Shop Pay or other secure payment services available at checkout.
Sharing your information
We may share your information with trusted service providers where necessary to operate our business.
This may include:
- Shopify
- Payment processors
- Shipping carriers
- Suppliers and fulfilment partners
- Customer support tools
- Email marketing platforms, if you subscribe
- Analytics and website performance tools
We only share information where needed to provide our services, process orders or comply with legal requirements. We do not sell your personal information.
Direct supplier fulfilment
Because some orders may be shipped directly from our suppliers, including suppliers located overseas, we may need to share relevant order and shipping details with those suppliers.
This may include your name, shipping address, order details and contact details where required for delivery.
International transfers of your information
Some of our suppliers and service providers are located outside the United Kingdom, including in China and the United States.
Where we transfer your personal information outside the UK, we do so only where there is an adequacy decision covering that country, or where appropriate safeguards are in place, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
You may contact us at info@norelonden.com for more information about these safeguards.
Marketing emails
If you subscribe to our email list, we may send you updates about new arrivals, offers, sale events and store news.
We will only send marketing emails where you have given your consent, or where you have previously bought from us and have not opted out.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and support checkout functionality.
Under the Privacy and Electronic Communications Regulations (PECR), we will ask for your consent before placing any non-essential cookies, such as analytics and marketing cookies, on your device.
Strictly necessary cookies, which are required for the website and checkout to work, do not require consent.
You can change or withdraw your cookie preferences at any time through our cookie settings, or manage cookies through your browser settings.
Data security
We take reasonable steps to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure.
We use trusted platforms and service providers to help keep your information safe.
Data retention
We keep your personal information only for as long as needed to provide our services, manage orders, comply with legal obligations, resolve disputes and maintain business records.
Order and transaction records are generally kept for six years, in line with UK tax and accounting requirements. Marketing contact details are kept until you unsubscribe.
Your rights
Under UK data protection law you have the right to:
- Request access to the personal information we hold about you
- Request that inaccurate information is corrected
- Request that your information is erased
- Request that we restrict how we use your information
- Object to our use of your information, including for direct marketing
- Request a copy of your information in a portable format
- Withdraw your consent at any time, where we rely on consent
To make a privacy request, contact us at:
We will respond within one month.
Complaints
If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner's Office.
Website: ico.org.uk
Helpline: 0303 123 1113
We would appreciate the chance to address your concerns first, so please do contact us before making a complaint.
Third party links
Our website may contain links to third party websites.
We are not responsible for the privacy practices or content of third party websites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page.
Contact us
For privacy questions, contact us at:
NØRÉ London
Email: info@norelonden.com
Website: norelonden.com