Terms of service
Terms of Service
Last updated: Today
Welcome to NØRÉ London.
These Terms of Service apply to your use of norelonden.com and any purchase made through our website.
By accessing our website or placing an order, you agree to these Terms of Service.
Online store terms
By using this website, you confirm that you are at least 18 years old, or that you have permission from a parent or guardian to use this website.
You must not use our products or website for any illegal or unauthorised purpose.
Product information
We do our best to display product descriptions, colours, sizes, images and details as accurately as possible.
However, colours may appear slightly different depending on your screen settings, device and lighting.
Product descriptions and prices may be changed at any time without notice. Changes will not affect orders we have already accepted.
Pricing
All prices are listed on our website in pounds sterling and include VAT where applicable.
Prices may change from time to time.
We reserve the right to correct pricing errors, product information errors or availability errors.
If an order is affected by an obvious pricing or product error, we may contact you to correct the issue or cancel the order and issue a full refund.
Orders
When you place an order, you agree that all information provided is accurate and complete.
Your order is an offer to buy from us. After your order is placed, you will receive an order acknowledgement by email. This acknowledgement does not mean your order has been accepted.
A contract between us is formed only when we send you an email confirming that your order has been dispatched.
We may decline an order if there is an issue with payment, stock, pricing, address details or suspected fraud.
Refusal or cancellation of orders
We reserve the right to refuse, cancel or limit any order where necessary.
This may include situations involving:
- Incorrect customer information
- Payment issues
- Suspected fraud
- Product availability issues
- Pricing or listing errors
- Unusual order activity
If we cancel an order after payment has been made, we will issue a full refund to the original payment method.
Shipping
Shipping times are estimates only.
Please read our Shipping Policy for full details about processing times, delivery estimates and supplier direct shipping.
Some orders may be shipped directly from our suppliers, including suppliers located overseas.
Goods are at your risk from the time they are delivered to the address you gave us.
Returns and refunds
Returns and refunds are handled according to our Returns and Refund Policy.
Nothing in these Terms of Service limits your rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or any other UK consumer legislation.
Payment
We accept secure payment methods available at checkout.
This may include credit and debit card, Apple Pay, Google Pay, Shop Pay and other available payment options.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Account information
You agree to provide current, complete and accurate account, billing and shipping information for all purchases.
You are responsible for keeping your account login details secure if you create an account on our website.
Website content
All content on this website, including text, images, graphics, logos, product descriptions and layout, belongs to NØRÉ London or its content providers and is protected by copyright and other intellectual property laws.
You may not copy, reproduce, distribute or use our content without written permission.
Prohibited use
You must not use our website:
- For unlawful purposes
- To violate any laws or regulations
- To infringe our intellectual property rights
- To transmit harmful code, viruses or malware
- To collect personal information of others
- To interfere with website security or performance
- To submit false or misleading information
Third party tools and links
Our website may include access to third party tools or links.
We are not responsible for third party websites, services, content or policies.
Your use of third party websites is at your own risk.
Limitation of liability
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.
To the maximum extent permitted by law, NØRÉ London is not liable for indirect, incidental, special or consequential loss arising from your use of our website or products, or for any loss that was not foreseeable.
Nothing in these Terms of Service excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Defective products under the Consumer Protection Act 1987
- Any matter which it would be unlawful for us to exclude or limit
Your statutory rights under the Consumer Rights Act 2015, including the right to goods that are of satisfactory quality, fit for purpose and as described, are not affected by these terms.
Indemnity
If you use our website as a business user, you agree to indemnify and hold NØRÉ London harmless from any claim or demand arising from your breach of these Terms of Service or your violation of any law or third party rights.
This clause does not apply to consumers.
Changes to these terms
We may update these Terms of Service from time to time.
Any changes will be posted on this page.
The terms that apply to your order are the terms in force at the time you place it.
Governing law
These Terms of Service are governed by the laws of England and Wales.
Any disputes will be subject to the non exclusive jurisdiction of the courts of England and Wales.
If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country you live in.
Complaints
If you have a complaint, please contact us first at info@norelonden.com and we will do our best to resolve it.
Contact us
For questions about these Terms of Service, contact us at:
NØRÉ London
Email: info@norelonden.com
Website: norelonden.com